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RN Access Line

Cape Cod Healthcare


Location:
Hyannis, MA
Date:
09/21/2017
2017-09-212017-10-21
Categories:
  • Customer Service
  • Marketing
  • Healthcare
Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Department: HCI Physician Outreach
Schedule: 16 Hours per week
Shift: Day Shift
Hours: 9a-5p Monday and Tuesday
Job Details:

PURPOSE OF POSITION:

Manages phone and website inquiries to the Cape Cod Healthcare Access Line and responds to caller/user needs, including referral to Cape Cod Healthcare physicians, programs and services.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

1.     Utilizes knowledge base to assess Access Line user needs and refer as appropriate.           

2.     Maintains thorough knowledge of Cape Cod Healthcare providers, programs and services to make appropriate referrals within the Cape Cod Healthcare system.

3.     Utilizes database to support Cape Cod Healthcare activities by managing inquiries, registration and logistics for educational seminars, programs and events..           

4.     Monitors and measures Access Line activity, including updating of database.           

5.     Interfaces with physician practice administration to maintain accurate provider and practice information regarding access and services offered.

6.     Interfaces with Quality Management Departments in regard to patient complaints and compliments with hospital based practices utilizing existing policy and providing advocacy as needed          

7.     Maintains system of providing excellent customer service and patient satisfaction to Access Line users by providing advocacy and follow up when appropriate.    

8.     Performs CRM database entry for Cape Cod Healthcare website physician finder profiles.

9.     Assists with editing, proofreading and distribution of physician directory, brochures and various marketing / outreach collaterals.

10.  Performs other duties as assigned by Director Physician Outreach / Referral, including project collaboration with marketing team.

 

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.

 

EDUCATION/EXPERIENCE/TRAINING:

·       At least 3-5 years in a medical environment with familiarity of medical terminology.

·       Knowledge of Cape Cod Healthcare providers, services and programs.

·       Strong computer skills including proficiency in Microsoft Outlook, Word, Excel and database entry

·       RN/LPN required

·       Excellent customer service skills.

·       Ability to manage in a multiple task role.

 

HR Use Only:


Zip Code: 02601
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