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Medical Assistant - MACC, Certified

Cape Cod Healthcare

Hyannis, MA
  • Healthcare
  • Customer Service
  • Administrative / Clerical
Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Schedule: 30 Hours per week
Shift: Day/Evening Shift
Hours: 9a-3p Monday-Friday, occ. w/e, occ holiday
Job Details:

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Certified Medical Assistant to join our team at MACC.    


Cape Cod Healthcare offers competitive salaries, excellent benefits packages, tuition reimbursement, and generous paid time off.



Under the direction of the department supervisor or designee, provide the highest standards of clinical support to the physician practice.  Delivers excellent customer service to patients through participation in a medical care team.  Demonstrates a high level of competence with clerical support.



1.      Manages patient flow for clinicians.  Determines urgency and priority of walk in and add on patients, patient consults, etc.  Manages clinicians' daily schedule to expedite care and maximize clinical time.  Coordinates the practice when clinicians are not available, ensuring that telephone calls are triaged appropriately and clinicians receive necessary information.

2.      Monitors practice issues and problems and identify and solve concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines.  Advocates for patients, as appropriate. Assists in resolving patients' concerns.

3.      Greets and escorts patients to exam rooms.  Obtains relevant information and takes vital signs: blood pressure temperature, pulse, weight, and respirations. Inputs pertinent clinical information into medical record.

4.      Assists clinicians with clinical procedures and/or additional tests specific to the department.  May advise patient of preparation required for exam or additional testing specific to the department and keeps patients informed of visit status, unforeseen delays and other relevant information.

5.      Ensures that exam rooms are prepared and/or maintained.  Cleans and/or maintains supplies and equipment.

6.      Retrieve calls from prescription line and complete refills as needed.

7.      Order all medical supplies and maintain inventory.

8.      Provides clerical/office support as necessary.

9.      Other duties as assigned.


Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.



  • High school graduate or equivalent.
  • Medical Assistant Certification.
  • Minimum of two years experience in a clinical setting preferred.  Strong interpersonal, customer service, time management skills required. 
  • Experience with current office technology, proficient with computer office applications.
  • Basic Life Support Certification for Health Care Providers required.

HR Use Only:

Zip Code: 02601
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