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Cape Cod Healthcare

Hyannis, MA
  • Administrative / Clerical
  • Information Technology
  • Healthcare
Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Department: Central Scheduling
Schedule: Per-diem
Shift: Day/Evening Shift
Hours: Per Diem hours between 7a-10:30p, rot days, occ w/e, occ hol
Job Details:

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Receptionist/Secretary to join our team at Cape Cod Hospital.



To provide clerical/secretarial support and function as relief for all other clerical positions.



  1. Greet patients and obtain demographic and insurance information and register patient into system.
  2. Answer telephone in a professional, courteous and pleasant manner in less than four rings following departmental policy for scripting. Directs calls to appropriate persons and/ or departments taking information and/or accurate messages.
  3. Obtain legally acceptable general consents to bill third parties.

4.     Answer routine questions including but not limited to departmental policies, operations and procedures.

  1. Schedule patients' appointments in person or by phone.

6.     Sort and distribute all mail to physicians and manager daily.

  1. Verify and accurately enter radiology orders in the radiology information system.
  2. Register patient using the electronic registration system, scan identification, license and appropriate forms needed for the appointment.
  3. Verify patient appointments, provide necessary forms to patient when appropriate and direct/escort patient to proper examination area or notify appropriate area of patient arrival.
  4. Provide receptionist and typing services for manager and Radiologist as needed.
  5. Copy and/or provide radiology record information to outside facilities and Physicians under established guidelines.
  6. Ensure accurate maintenance of administrative records.
  7. Maintain harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
  8. Maintains confidentiality regarding patient information and center matters in accordance to HIPAA regulations.

15.  Perform other work related duties as assigned or requested. 


Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service. 



Ability to read, write and communicate in English.

High School graduate or equivalent.

Successful passage of basic Medical Terminology course OR successful passage of the CCH Medical Terminology exam. 

Keyboarding skills at 30 WPM as demonstrated by successful passage of a timed test.

Minimum six (6) months experience in patient registration, admitting, nurse's aide, medical secretary, medical receptionist, or similar position.

HR Use Only:

Zip Code: 02601
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